Front desk agent
Posted on July 23, 2026 by Employer details Best Western Plus Norwester Hotel & Conference Centre
Job details
Education: Secondary (high) school graduation certificate. Work setting: Urban area. Hotel, motel, resort. Resort. Tasks: Register arriving guests and assign rooms. Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Exchange foreign currency. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Contact customers to deliver requested wakeup calls. Perform light housekeeping and cleaning duties. Provide customer service. Work with minimal supervision. Computer and technology knowledge: Multi-line switchboard. Central reservation system (CRS). Spreadsheet. Internet. Sales experience: Hotel and convention services. Security and safety: Bondable. Transportation/travel information: Own transportation. Valid driver's licence. Public transportation is not available. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Standing for extended periods. Work under pressure. Personal suitability: Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Judgement. Organized. Reliability. Team player. Screening questions: Are you available for shift or on-call work?. Are you available to start on the date listed in the job posting?. Are you currently a student?. Do you have experience working in this field?. Employment terms options: Early morning. Evening. Experience: 1 year to less than 2 years. Employment terms options: Shift. Morning. Night. Day. Weekend. Other benefits: Free parking available. Other benefits.- Location Thunder Bay, ONP7J 1B8
- Work location On site
- Salary$18.50 to $20.00HOUR hourly (To be negotiated) / 21 to 28 hours bi-weekly
- Terms of employment Permanent employmentPart time
- Early morning, Morning, Day, Evening, Night, Weekend, Shift
- Starts as soon as possible
- Benefits: Other benefits
- vacancies 2 vacancies
- Source Job Bank #3629609
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Urban area
- Hotel, motel, resort
- Resort
Responsibilities
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
- Work with minimal supervision
Experience and specialization
Computer and technology knowledge
- Multi-line switchboard
- Central reservation system (CRS)
- Spreadsheet
- Internet
Sales experience
- Hotel and convention services
Additional information
Security and safety
- Bondable
Transportation/travel information
- Own transportation
- Valid driver's licence
- Public transportation is not available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
Benefits
Other benefits
- Free parking available
- Other benefits
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Advertised until
2026-08-06
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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