guest services agent - hotel
Posted on July 25, 2026 by Employer details QUALITY INN LEAMINGTON
Job details
Education: Secondary (high) school graduation certificate. or equivalent experience. Work setting: Hospitality industry. Staff accommodation available. Hotel, motel, resort. Relocation costs not covered by employer. Willing to relocate. Hotel laundry. Tasks: Investigate complaints and claims . Register arriving guests and assign rooms. Resolve complaints and claims . Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Exchange foreign currency. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Contact customers to deliver requested wakeup calls. Perform light housekeeping and cleaning duties. Provide customer service. Serve food and beverages. Computer and technology knowledge: Multi-line switchboard. Word processing software. Central reservation system (CRS). Spreadsheet. Internet. Security and safety: Criminal record check. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Standing for extended periods. Work under pressure. Personal suitability: Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Judgement. Organized. Reliability. Team player. Resourcefulness. Screening questions: Are you available for shift or on-call work?. Are you available to start on the date listed in the job posting?. Are you currently a student?. Do you have experience working in this field?. Employment terms options: Early morning. Other: Use of artificial intelligence. Employment terms options: Shift. Flexible hours. Morning. On call. Experience: Experience an asset. Employment terms options: To be determined. Day. Weekend. Health benefits: Dental plan. Disability benefits. Health care plan. Vision care benefits. Financial benefits: Bonus. Gratuities. Group insurance benefits. Life insurance. Other benefits: Free parking available. Other benefits. Variable or compressed work week. Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees. Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.). Supports newcomers and/or refugees with foreign credential recognition. Offers mentorship programs that pair newcomers and/or refugees with experienced employees . Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees . Does not require Canadian work experience. Support for Indigenous people: Offers mentorship, coaching and/or networking opportunities for Indigenous workers . Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations . Support for mature workers: Participates in a government or community program or initiative that supports mature workers . Applies hiring policies that discourage age discrimination . Provides staff with awareness training to create a welcoming work environment for mature workers . Offers mentorship, coaching and/or networking opportunities for mature workers . Supports for visible minorities: Participates in a government or community program or initiative that supports members of visible minorities. Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.). Offers mentorship programs that pair members of visible minorities with experienc- Location 279 Erie St. SouthLeamington, ONN8H 3C4
- Work location On site
- Salary$17.60 to $19.00HOUR hourly (To be negotiated) / 5 to 44 hours per week
- Terms of employment Permanent employmentPart time leading to full time
- Early morning, Morning, Day, Weekend, Shift, On call, Flexible hours, To be determined, , 07:00 to 15:00
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3630905
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hospitality industry
- Staff accommodation available
- Hotel, motel, resort
- Relocation costs not covered by employer
- Willing to relocate
- Hotel laundry
Responsibilities
Tasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
- Serve food and beverages
Experience and specialization
Computer and technology knowledge
- Multi-line switchboard
- Word processing software
- Central reservation system (CRS)
- Spreadsheet
- Internet
Additional information
Security and safety
- Criminal record check
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
Financial benefits
- Bonus
- Gratuities
- Group insurance benefits
- Life insurance
Other benefits
- Free parking available
- Other benefits
- Variable or compressed work week
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
- Participates in a government or community program or initiative that supports newcomers and/or refugees
- Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
- Supports newcomers and/or refugees with foreign credential recognition
- Offers mentorship programs that pair newcomers and/or refugees with experienced employees
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
- Does not require Canadian work experience
Support for Indigenous people
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
Support for mature workers
- Participates in a government or community program or initiative that supports mature workers
- Applies hiring policies that discourage age discrimination
- Provides staff with awareness training to create a welcoming work environment for mature workers
- Offers mentorship, coaching and/or networking opportunities for mature workers
Supports for visible minorities
- Participates in a government or community program or initiative that supports members of visible minorities
- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
- Offers mentorship programs that pair members of visible minorities with experienced employees
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Advertised until
2026-08-08
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
Report a problem with this job posting
Page details
- Date modified: